Power outages in North Charleston: who to call and outage maps

Last checked Oct. 12, 2026. Facts on this page come from Dominion Energy South Carolina, Berkeley Electric Cooperative and the City of North Charleston’s utilities page.

The city of North Charleston does not run the power grid. The city lists two electric providers: Dominion Energy, which also supplies natural gas, and Berkeley Electric Cooperative in its service area. Your power bill tells you which one serves your home.

Who to call

• Dominion Energy outage report: online or in the Dominion Energy app
• Dominion Energy outage map: outagemap.dominionenergysc.com
• Downed power line (Dominion Energy): 888-333-4465; stay 30 feet away
• Gas leak (Dominion Energy): 1-800-815-0083, from a safe place
• Berkeley Electric Cooperative outages: 1-855-938-3615; outage map
• Danger to life: 911

Dominion Energy customers

Report it. Use Dominion Energy South Carolina’s report outage page or the Dominion Energy mobile app. You can also check the status of an outage you have reported.

See the map. The outage map shows where the power is out and the company’s restoration estimates. Dominion says reviewing the map helps you plan and follow restoration work.

Get alerts. Dominion offers outage text alerts, so customers who lose service are texted about it; see its outage alerts FAQs.

Planned outages. Scheduled work that cuts power is listed on Dominion’s planned outages page.

Downed lines. Stay at least 30 feet away from a downed line and call 888-333-4465 to report its location right away, Dominion says. Never touch it or anything touching it.

Gas leaks. If you smell gas, leave first, then call Dominion Energy at 1-800-815-0083 from a secure place.

Streetlights. Report a broken streetlight through Dominion’s report other emergencies page.

Berkeley Electric Cooperative members

Report an outage at 1-855-938-3615; the cooperative notes that its peak calling hours are 6 to 9 a.m. Its outage center links the live outage map. For billing and other questions, call 1-800-327-9615.

During a long outage

Charleston County Emergency Management’s advice for storms:

• Keep flashlights and extra batteries; avoid candles and kerosene lamps.
• Turn the refrigerator and freezer to their coldest settings ahead of a storm and open them only when necessary.
• If the power goes out, turn off major appliances to reduce the surge when it comes back.
• After a storm, stay away from loose or dangling lines and report them to the power company, police or fire department.

The county’s hurricane page has more, and our hurricane prep guide covers zones and evacuation routes.

Traffic signals out

Report a dark or damaged traffic signal on city streets to North Charleston Public Works at 843-745-1026, or on state roads to SCDOT at 855-467-2368.

What this means for you

• Bookmark the outage map before storm season.
• Sign up for outage text alerts so you hear about restoration.
• Keep 888-333-4465 for downed lines and 1-800-815-0083 for gas leaks.

Related guides: who to call at City Hall, moving to North Charleston and road construction and closures.

Frequently asked questions

Who provides electricity in North Charleston?

The city lists Dominion Energy and Berkeley Electric Cooperative as the electric providers. Your bill shows which one serves your address.

How do I report a power outage in North Charleston?

Dominion Energy customers can report an outage online or in the Dominion Energy app. Berkeley Electric Cooperative members call 1-855-938-3615.

Where is the Dominion Energy South Carolina outage map?

At outagemap.dominionenergysc.com. It shows current outages and restoration estimates.

What should I do about a downed power line?

Stay at least 30 feet away and call Dominion Energy at 888-333-4465. Call 911 if anyone is in danger.

Who do I call about a gas leak in North Charleston?

Leave the building and, from a safe place, call Dominion Energy at 1-800-815-0083, and 911.